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The MDM Podcast

Learn the trends and strategies that will keep you in the lead for the long haul.

Oct 15, 2020

In this episode, Brian Gardner, founder of SalesProcess360, demystifies the Sales Process Audit that industrial sales organizations can implement to get ROI from CRM. While CRM can be an impactful technology, Gardner stresses that organizations need the right processes in place to capitalize on their CRM...


Oct 7, 2020

Over the course of a 50-year career at F.W. Webb, a diversified HVACR, plumbing and PVF distributor serving nine Northeast states, and #21 in MDM's 2019 Top Distributors List, Ernie Coutermarsh has made an incredible impact on the industry, business associates and the lives of so many he has touched. In this interview,...


Jun 22, 2020

In this June 12, 2020 segment of MDM LIVE, John Caplan, President, North America & Europe, Alibaba.com, urges distributors to drive digital in their businesses and the need for a marketplace strategy going forward. Hear much more from Caplan — including inspiration for taking your business digital, tips on getting...


Jun 22, 2020

In this June 5, 2020 segment of MDM LIVE, Barry Litwin, CEO of Systemax, parent of Global Industrial, talks about the company’s ongoing digital transformation, online customer service and how they are helping their customers prepare to recover from the impacts of COVID-19 with its R3 (Restore, Return,...


Jun 22, 2020

Jonathan Byrnes, senior lecturer at MIT and founding chairman of Profit Isle, a profit acceleration SaaS company, talks about the key elements of profit segmentation to manage the shocks of the pandemic and strengthen customer relationships – better defined customer service levels by profitability, smart...